Patient Information

Existing MyChart Users Login:

You can access the Novant Health MyChart login here or sign in below.

Your secure online health record.

Our Commitment to You

At Charlotte Community Health Clinic (CCHC) we are committed to providing effective and efficient primary health care services for low-income underserved and uninsured individuals.

Our Sliding Fee Scale

CCHC medical and dental services offer a sliding fee scale based on your ability to pay.  The scale is based on the federal poverty guidelines and required of all community health centers.  The scale provides a discount to individuals and families with an annual income up to 200 percent of federal poverty guidelines, which is a yearly income of $49,200 for a family of four in 2017.

For patients at or below 100 percent of the federal poverty guidelines, the nominal fees are:

  • $15 for each medical visit;
  • $35 for each dental procedure

For medical visits, our flat fee discounts range from $15 to $55 depending on where a patients falls on the federal poverty guidelines chart.

For dental visits, patients above 100 percent of the federal poverty guidelines will receive a discount up to 90% depending on where they fall on the federal poverty guidelines chart.

Applying for Sliding Fees

To apply for the sliding fee, you must fill out the Sliding Fee Application form containing proof of your household income and family size.

Examples of acceptable documentation of income include:

  • One month of pay stubs for all employed adults
  • Unemployment check stubs
  • Social Security statement
  • Most recent year’s federal income tax return

If you do not have any type of income, the person who is providing support for you must fill out a Letter of Support from. It must provide details on the type of support provided and the cost of that support.  Examples of support include: housing, food, utilities and cash.

Applications for the sliding fee discounts are updated each year.

Third Party Payments

CCHC accepts Medicare, Medicaid, NC Health Choice and private insurance payments.  You are responsible for paying any co-payment, deductible, coinsurance or other balance not paid by your insurance plan.

If you believe an error may have been made in processing an insurance claim, please contact your insurance plan administrator directly.  CCHC is unable to negotiate the settlement of any insurance claim.


If you have general questions or comments about Charlotte Community Health Clinic and what we do, please contact us.

Charlotte Community Health Clinic
8401 Medical Plaza Drive, Suite 300
Charlotte, North Carolina 28262
(704) 316-6561